CRM is not only about software. It’s a business strategy that allows you to increase the value for and of your customers. CRM software plays an important role, but it’s not the solution in itself. The way you leverage the software, determines the success. We help you achieve CRM success by:
- Immersing ourselves in your organisation.
- Helping you to define an effective CRM strategy before the implementation.
- Identifying the different business processes within your company, so the CRM system can be matched to these processes.
A CRM implementation is often a very complex project. It requires efficient and effective project management, in which communication is key. Our consultants have many years of experience in the field of CRM implementations and are an important link between your organisation and the BrixCRM development team. They identify your needs and demands and translate these into effective software solutions.
SUGARCRM APPLICATION CONSULTANCY
During one or more on-site consultancy sessions, our consultants will explain how the application works, so you and your colleagues are able to fully benefit from Sugar’s possibilities. We will use practical examples during the session, to explain all kinds of subjects, such as:
- How SugarCRM works, for users as well as admin users
- Which possibilities the system offers
- How the application can be used the best way possible, for a maximum ROI