We offer various options in the area of support and management. You are free to choose which services you want to use.
As a CRM service provider, customer satisfaction is our priority. We therefore gladly answer your questions and if you encounter problems, we will resolve them for you as soon as possible. Support requests or expansion and improvement suggestions, can be submitted 24 hours a day by using the BrixCRM Portal. After the request has been submitted via the portal, you can of course also contact us for telephonic support during office hours.
Application management comprises planned functional and technical support. For example explaining CRM functionality to users, maintaining users / settings (functional) or adding selection fields (technical).
Typical application management areas include:
- User interface
- Logic (such as workflow)
- Data management
- Version management
- User management and user settings
- Generating reports / management information
- Solving issues and answering user questions
Software control (updates and upgrades)
Through updates and upgrades your Sugar application stays up-to-date and you can benefit from new functionalities and improvements. We offer advice on the introduction of new Sugar versions and we also install and implement these for you, retaining previously implemented adjustments as much as possible.
Implementing a CRM strategy is a continuous process, in which the CRM software must continue to align with the CRM objectives of your organization. Change management therefore deserves the necessary attention.
Uncontrolled changes to the CRM application can lead to potential security issues, excessive dependency on resources and inefficiency. Each change is therefore thoroughly considered in relation to risk and impact. The changes are implemented according to a clear and methodical approach.