Creating Happy Customers
Create an optimal customer experience. And increase the value from and for your customers. By using insights from customer data. BrixCRM believes in ‘creating happy customers’.
Why we do what we do
Get to know your customers on different levels
Happy customers are loyal, create value for your organization, attract new customers and last but not least; a happy customer makes you happy too! Create happy customers by exceeding their expectations, responding to their individual needs and offering them a personal approach. In other words: Get to know them the best way possible.
Our vision
From customer data to customer insights
We see the increasing strength and importance of Customer Experience and Customer Engagement. Organizations creating value for themselves and their customers are successful and ensure continuous growth. Creating value requires an up-to-date and complete view of your customer, so that you really get to know them. This complete view can be obtained from real-time data available everywhere. The common problem is that this data is gathered in several different ways, consciously or unconsciously. Within organizations, lots of customer data is available, but difficult to gather, work with or they provide flawed insights. To convert such data into crucial customer insights, CRM is essential.
Our mission
Building sustainable customer relationships
Our mission is to enable organizations to truly getting to know their customers so they can increase the value from and for their customers. That is why we are firmly committed to help organizations building lasting and profitable customer relationships. We achieve this by giving professional advice and by implementing integrated, powerful, tailored and innovative software solutions. As a result, organizations are able to successfully use customer data by creating powerful insights.
Brix’s beliefs
“We always start from our customers’ perspective. Based on our proven technology and experience, we put together the best solutions without any compromise. With value guaranteed in advance.”
Edwin Siebum
Founder BRIXCRM
core values
What drives us
Customer orientation
We believe in ‘creating happy customers’. Of course, this applies to our own customers too. Through strategic partnerships, thinking along and really immerse ourselves into the challenge of the customer, we deliver a solution that creates value.
Crafsmanship
BrixCRM believes in profound Partnerships. Advice, Guidance, Implementation and Support are offered continuously throughout the process. We want to help you overcome your challenges together.
Innovative
We love a challenge. We think out of the box and we break complex problems into simple questions. No compromises are made on the quality of our solutions. We will keep working towards to best possible solution for our customers.
BrixCRM; Customer Relationship Management experts
BrixCRM is the CRM specialist in the Netherlands and a driven consultancy- and software company in IT. We are grown from a company that has years of experience and expertise in the field of CRM to a Customer Relationship Management experts which enables organizations to successfully use customer data by creating powerful insights which gives direction to processes, strategies and goals. We see CRM as:
“The implementation of a strategy, that enables an organization to optimize its customer relationships in terms of value of and value for the customer. CRM is seen as a continuous and systematic, organization-wide activity. ICT is deployed as a supporting factor.”
Since 2005, we have been enthusiastically committed in helping organizations to build lasting and profitable customer relationships and to create value from the customer data within companies. Our knowledge of customer data technologies such as CRM, Marketing Automation, BI, PIM, digital customer platforms for e-commerce and customer communication are the foundation of our core development principles: ‘Data – Insight – Direction’. Furthermore, we are your partner for Microsoft Dynamics, partner of SugarCRM and Advanced Implementation Certified Diamond partner of HubSpot.
Count on service from beginning to the end, our service package includes: project management, consultancy, customer software design and software development, implementation, training, service & support and maintenance. Our solutions have proven their value to Industrial-, Trading- and Agricultural companies, Service Providers, Governmental and Non-Profit organizations.
Team
Our team consists of 40 enthusiastic specialists who love a challenge. We are happy to get involved into your customer data issues and offer your organization a customized solution.
With a passion for customer-oriented entrepreneurship and digital customer solutions that support this, we work on innovative and effective solutions fully tailored to your organization. Together we can make your digital customer solution a success.
Would you like to work at BrixCRM?
BrixCRM is a young and ambitious organization with an open, informal, professional and committed corporate culture. Ask our colleagues about the working atmosphere; we offer you a pleasant workspace where you can be yourself and optimally use your talents and further develop your competences.
