HubSpot Service Hub
Your customers’ expectations are ever higher. Receiving an appropriate answer to your question quickly is the norm. But you are also expected to be up to date with previous conversations and service calls. Without a powerful CRM solution with service functionality, it is impossible for your service staff to meet expectations, let alone exceed them. Fortunately, HubSpot provides the right tools to excel.
BrixCRM can help you. We are an Diamond Solutions Partner.
What are HubSpot’s Hubs?
HubSpot has 5 Hubs (Marketing, Sales, Service, CMS and Operations) that are all part of a powerful, user-friendly CRM platform. The basis of this platform is your contact database. Contact data is enriched with activities on which you can take actions, automated or otherwise. Centralising data makes applying personalisation and automation a lot easier, and more fun! Different licences are available for all Hubs so that you can find the most suitable solution for your organisation.
Why opt for Service Hub?
Studies show that it is 5 to 25 times more expensive to acquire a new customer than to retain an existing one. Which is why investing in delivering great customer service and building long-term customer relationships pays off quickly. HubSpot provides a wide range of tools to improve customer service, automate onboarding of new customers and provide a personalised customer experience.
HubSpot Service Hub helps you
- Maximise support capacity by leveraging simple automation
- Leverage customer data and insights to improve the customer experience
- Integrated CRM gives you the context you need to help customers
Service Hub: Increase customer insight to improve customer experience
Omnichannel helpdesk and tickets
Spend less time on data entry and more time actually helping customers. Meet customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between these. Conversation routing automatically allows you to assign incoming chats and emails to the right team/team member.
Ticket pipelines
Split tickets into different pipelines, e.g. by region, product/service segment or team. Manage them all in a unique manner so that they align with business processes.
Shared inbox
Connect team mail, live chat, Facebook Messenger and more to one universal inbox, so the whole team can manage and answer calls in one place.
Thanks to the mobile inbox, you can stay productive on the go and provide flexible support.
Live chat
Help customers on the website in real time. Automatically direct users to the right people in the service team, and build better relationships through contextual conversations.
Canned snippets
Create a database of reusable answers for customers’ most frequently asked questions that you can quickly add to live chats or emails to save time and help customers faster.
Knowledge base
Reduce the number of support requests and help customers find the answer right away. Put frequently asked questions in a browsable library of help articles, videos and documentation.
Customer portal
Give customers more control over their customer service experience with a secure place to view, access and reply to their support tickets and access the knowledge base.
Surveys for customer feedback
Gain insight into customer satisfaction. Deploy NPS, CSAT, CES or custom surveys to collect feedback that can be used for long-term customer relationships. Use this information to improve products and/or services.
Service Level Agreements (SLA’s)
Live up to customers’ expectations with clarity on team availability. Set working hours, add automation and report on results achieved.
Service analytics and dashboards
A collection of fully customisable, ready-to-use reports that are editable and visible on your dashboard. Allowing you to gain insight into your customers and support processes so that results can be optimised over time.
Various integrations available
WhatsApp integration
Send and receive WhatsApp messages through the shared inbox, and send automated WhatsApp messages using workflows.
Facebook Messenger integration
Automatically capture contact details, conduct two-way communication with your audience, create chatbots, book meetings with bots and report on chat volume through Facebook Messenger.
Slack integration
Create tasks, receive notifications, view and share contacts – directly in Slack. No more switching between tools.
Salesforce integration
Keep Salesforce and HubSpot contacts, companies, deals/opportunities and tasks/activities synchronised and up-to-date.
Get in touch for more information about Service Hub
HubSpot has different product plans available for Service Hub: Starter, Professional and Enterprise. Not all functionality is available for Starter and Professional licences. We can advise you which Hub product plan is most suitable after a free consultation. During this consultation, we can discuss your needs and goals and together look at the options for your organisation.
Happy customer
HubSpot experience
“We chose BrixCRM because they were the only ones able to convince us that they could adequately deal with our organizational limitations and technical challenges. They made this happen.”
Thijmen Carelsz
Head of Digital bij Vastelastenbond
What it will bring you if you work together with a good partner
- Grow-driven work. Partners with experience are more likely to use your website design, communications and other marketing resources in such a way that it not only works now, but also focuses on permanent updating for future use.
- A faster launch. Experts know how to guide you through the project because they have the right experience. You can start faster, even with more complex projects.
- Secure customer perspective. The external partner will have to delve into your organization, target group and goals. This partner is in a better position to view things from the user/visitor’s point of view than employees within the organization. This can provide a simplification/clarification of the desired message to the outside world.
- A desired end result. Own employees will still have input in choices, but can also make use of the expertise within the organization of the partner. By choosing a good partner you have a lot of knowledge at your disposal in one fell swoop.
Within BrixCRM we are certified. View the complete list of our certificates and read customer reviews on our HubSpot Partner profile page.
Would you like more information regarding HubSpot?
